General conditions of Sale
The prices shown on the price list may be subject to variations without prior notice by Kilton S.r.l. The new prices will automatically replace those in effect previously. Orders, even if concluded by our Agents or Representatives, cannot be considered final unless after our regular written acceptance. Kilton S.r.l. reserves the right at any time to make improvements to the product even for any existing orders without giving prior notice to the customer.
Orders are considered accepted only after our confirmation. While a quantity to be delivered is stipulated at the time of the order, at the time of actual delivery, the company has the right to send 20% more or less of the goods, as it is impossible to accurately assess waste or surplus material at the time of production.
The request for samples can vary from a minimum of 5 to a maximum of 20 pieces depending on the availability of the product and its size, at a fixed cost of Euro 40.00 per measure for management costs.
Invoicing will be made at the prices in effect at the time the goods are shipped. The minimum amount for each shipment cannot be less than Euro 150.00 net of the goods.
The client is obliged to pay according to the agreed deadlines. In the event of delays, for whatever reason, default interest will be charged at a rate equal to the official discount rate in effect during the insolvency period, increased by 3 points. The Company reserves the right to suspend the supply at any time if it recognizes insolvencies or exposures that are too high in the customer. Any complaints for defects in goods or delivery delays cannot in any case constitute grounds for suspension of payments of turnover, except for the defective part relating to the dispute only. Kilton reserves the right at its sole discretion to request advance payment. Kilton also reserves the right, should the conditions proposed by the customer no longer exist or if there is a sharp drop in turnover, to review the payment conditions without notice, which will in any case be clearly set out in the offers and order confirmations sent.
The packaging is considered charged according to the provisions of the company tables. Exceptions are allowed but must be clearly indicated on the order commission. Kilton S.r.l. reserves the right to change the type of packaging at any time without prior notice to the customer.
Unless otherwise specified, the goods are delivered ex works for both down payments and balances. The goods always travel at the risk and peril of the customer even if sold carriage paid, thus remaining at his expense for any damage or dents during transport as well as the right to claim on transport for damage suffered.
TERMS OF DELIVERY
The goods and shipping information vary according to the assignment of Free Port or Free Port with Charge, that is with carriers affiliated with our Company and for which we respond directly. For carriers sent by customers following the assignment of Freight Port to the goods and therefore who do not have direct relations with our Company, we are not responsible in case of shortages, losses or traceability of the goods: it will be the responsibility of the sender to contact the carrier.
Complaints of any kind must be notified by the customer at the time of delivery of the goods, competing only with the burden of checking receipt: we remind you that at the time of delivery by the carrier, the transport document we provide must be present, and that the its acceptance by deposit and / or signature implies the acceptance of the goods as they are delivered. Once the goods receipt operations have been carried out, the customer automatically comes into possession of the same and cannot under any circumstances make protests. Complaints for shortage of goods, lost packages and so on can be taken into consideration only and exclusively if at the time of delivery it is reported to the carrier and at the same time Kilton S.r.l. is promptly informed. After ten days of receipt of the goods, no complaints of any kind will be accepted.
Kilton S.r.l. does not accept orders and / or commissions from the Customer if in the general conditions of sale of the Customer there are forms of any kind relating to reimbursement of expenses, damages, damages due to production stops or various charges of any kind. The Client who orders to Kilton S.r.l. an order tacitly intends the conditions of sale of Kilton S.r.l. itself and tacitly canceled their own even if previously signed by us. Any defects in the materials or hidden defects, differences in dimensions, exceeding the normal manufacturing tolerances that could be detected in shipments made, can only oblige us to replace the defective material pure and simple in the shortest possible time without the right to reimbursement of damages of any species. Complaints will be taken into consideration only and exclusively if the disputed material is packaged in Kilton packaging. Unlike Kilton S.r.l. not dealing exclusively with anyone, it will not consider any dispute even in the event that the material presents any defect. Defective materials or materials of incorrect measurements must be returned free of any expense to the factory and, after receipt and verification, they will be credited at the invoice price, for the quality returned.
Returns of goods must be pre-authorized by email from Kilton and the goods must be returned carriage paid. In the event of failure to replace the material, any credit will be reduced by 30% for management costs. No returns will be authorized resulting from the obvious negligence of the customer.
For any dispute, none excluded, the competent court is that of Milan.